Siebel

Prodware Solutions has partnered with Oracle’s Siebel to deliver solutions for multiple companies. Our team Siebel practitioners provides best-in-class CRM solutions. Our Siebel solutions are tailored to the specific needs of more than 150 global companies across industries and languages.

Our Siebel CRM projects spanning across commercialization of new products/services, customer operations, customer experience, sales/call centre/service process improvements, CRM mobility, performance management, partner management, and customer data management have earned us industry-best customer satisfaction scores.

Siebel Service Offerings:

We are the preferred choice of global companies for our global reach, technology innovation, Siebel expertise, and rich experience in leading transformational programs.

Unique, proprietary tools incorporating architectural best practices to help reduce time and cost of Siebel initiatives
Specific product solutions in partnership with Oracle to address common industry challenges.
Superior delivery methodologies to provide high-quality maintenance and support to Siebel production systems across all product versions
Industry-acknowledged horizontal- and vertical-focused CRM process maps for customer management processes and customer analytics

What are the Benefits of Our Plan?

Prodware dedicated Siebel CoE has focused on building best-in-class CRM process flows, Siebel solutions, tools and accelerators to develop cost-effective industry-leading solutions. The COE maintains a repository of knowledge gained by Prodware Solutions Siebel practice and standard templates for delivery and documentation.

Let’s Work Together

Project Management

The project management module helps plan, track, and manage projects and project teams.

Financial Services

The financial services module helps manage the financial aspects of customer interactions, such as billing and payments.

Marketing

The marketing module helps plan and execute marketing campaigns, track customer interactions, and manage lists of prospects and customers.

Partner Management

The partner management module helps manage relationships with channel partners, such as resellers and agents.

Asset Management

The asset management module helps manage customer-owned assets and their maintenance and repair.

Field Service

The field service module helps schedule and manage field service technicians, track service requests, and manage asset inventory.

Sales

The sales module helps manage sales processes, leads, opportunities, and customer accounts.

Customer Service

The customer service module provides a centralized view of customer interactions, service requests, and case management.

Configuration and Administration

The configuration and administration module provides tools to customize and maintain the Siebel system, such as defining custom fields and workflows.

FAQs from Our Community

We cut through today’s complexity and use whatever technology it takes to get you where want to be.

What is Siebel CRM?

Siebel CRM is a robust customer relationship management system that helps businesses manage customer data and automate sales, marketing, and service processes.

How does Siebel CRM support customer experience?